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FAQs
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FAQs

What are the most frequent equipment problems that cause false alarms

• Improper application or installation of interior motion detectors (sensors are set too sensitive).


• Improper application or installation of outdoor beams.


• Improper charging or checking of system batteries.


• Faulty equipment (panels, detectors, keypads).

What can I do, as the alarm user, to help reduce false alarms?

• Make sure everyone is familiar with the alarm system operations.


• Secure doors and windows before turning on the system.


• Be aware of changes in the environment (new animals, design changes, seasonal decorations, and plants).


• Notify us of any and all changes (houseguests, name changes, new employees, termination of employees)


• Equipment should be routinely inspected by the alarm user and also be maintained by qualified personnel (check all contact and routinely dust motion detectors, where spiders like to live).

When should my alarm system be tested?

• Regularly! Monthly by the alarm user, and on all service calls by technicians


• When the alarm user changes their telephone service (DSL, call waiting, etc.)


• When the alarm user has experienced telephone problems


• When the alarm user suspects there is an equipment malfunction


• When you have a power failure/lightning damage

Do you own and operate your own Central Monitoring Station?

Yes. Our Central Monitoring Station is manned with live dispatchers 24/7, 365 days a year, and is located in Aptos, California.

To reach our Central Monitoring Station call (888) 932-3232.

"f you live in their service area, go with Sentry Alert. Customer service like it used to be: professional, friendly, engaged and honest. Amazing how refreshing it is to meet people who seem to genuinely enjoy their work, who are knowledgeable about what they're doing, and who aren't giving you a hard sell."

~David K., Oakland, CA

"Sentry Alert is a must-have for ALL Bay Area families. When you call, you get a live person immediately!"

~Britney F., Martinez, CA

"Sentry Alert installed my security system and it's flawless. The installer Sergio was polite, professional, arrived on schedule. Everything went according to plan."

~Carolyn S. , Alameda, CA